Refund Policy
We want you to pay for Grapher only if it works for you. If it doesn't, you can get your money back.
1. 14-day refund
You can ask for a full refund within 14 days of any payment for Grapher: a plan (monthly or annual), a renewal, the paid trial or an extra credits pack. You don't need to give a reason.
2. How to ask for a refund
Payments for Grapher are processed by Paddle.com Market Ltd, our reseller and Merchant of Record. To ask for a refund:
- go to paddle.net, find your purchase with the email you paid with, and request a refund there; or
- write to us at solairmotion@gmail.com with the email of your Grapher account, and we will arrange it with Paddle.
The money goes back to the payment method you used. Paddle usually processes approved refunds within a few business days; your bank may take longer to show it.
3. What happens to your credits
When a payment is refunded, the unused credits it gave you are removed from your balance. If only part of a payment is refunded, the same share of those credits is removed. Credits you have already used stay used, and your balance never goes below zero.
If you refund a plan payment, the plan stops. You can keep using Grapher with any other credits you still have.
4. Cancelling instead of refunding
If you just want to stop future payments, cancel your plan in your account on app.grapher.online. The plan runs until the end of the period you paid for, and you keep your credits until then.
5. After 14 days
After 14 days, payments are not refunded, except where the law requires it or where our Terms of Service say otherwise (for example, if we close the service). This policy does not limit your statutory rights as a consumer.
6. Contact
Solair Motion · 4 Regeneratorna St., Kyiv, Ukraine · solairmotion@gmail.com